Optimizing Workforce Management

Job Description:This role entails supervising a team of 20 real-time analysts working globally. Key responsibilities include one-on-one coaching, training, and orienting new team members. Additionally, this position involves analyzing intra-day staffing reports to optimize service levels and make recommendations on incident management.Required Skills &...

The Responsibilities:● Supervises 20 Real time Analysts Globally● Perform one on one coaching with the RTA's● Train and Orient new RTA's● Analyze intra-day staffing reports and recommends changes to staffing in order to meetservice level client expectations and requirements.● Make objective recommendations on incident management● Coordinates with...

Responsibilities Supervises 20 Real time Analysts Globally Perform one on one coaching with the RTA's Train and Orient new RTA's Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements. Make objective recommendations on incident management Coordinate with Operational...

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

Healthcare Provider Relations ProfessionalJob Summary:Cultivate and optimize relationships with healthcare providers in assigned areas to ensure effective networks delivering high-quality care to members.Primary Duties and Responsibilities:Initiate and assist managers in new and renewal contracts for prospective and accredited providers, including hospitals,...

Who We AreInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

QualificationsAt least 5 years of workforce planning experienceAt least 3 years of experience directly leading teamsExperience creating presentationsExperience presenting to senior leadership and executive leadershipExperience working with large datasets and extracting insightsExperience managing multiple projects at onceExperience with capacity planning and...

Job Title: Workforce Management SupervisorThe role of the Real Time Workforce Management Supervisor is to oversee a team of analysts, ensuring that they take action to meet company goals and performance indicators.This supervisor works closely with the Workforce Manager and internal business leaders to identify corrective actions that mitigate events...

Job Summary:This role requires a multi-skilled leader with deep customer experience background to help evolve the customer care organization onsite in Bacolod City. The ideal candidate will be focused on setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically.Key Responsibilities:Lead...