Operations Manager

4 weeks ago


Bacolod City, Western Visayas, Philippines InteLogix Full time
Who We Are

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Key Responsibilities
  • Lead customer care efforts, building out and executing on a global roadmap rooted in SLAs and KPIs.
  • Establish and evolve reporting on SLAs, KPIs, and other relevant insights, regularly present data to leadership.
  • Manage client communication and relationships.
  • Evaluate existing systems and processes and implement redesigns to improve and optimize KPIs and efficiency.
  • Establish clear and measurable goals for the customer service teams; develop applicable metrics and track achievement of goals.
  • Oversee the deployment of technology and features that improve customer experience.
  • Act as a change agent, systematically driving continuous improvement and operational excellence.
  • Stay abreast of overall business targets, schedules, and activities.
  • Work closely with other functions for efficient day-to-day business operations.
  • Collaborate other groups to address customer-impacting issues, armed with clear, data-driven business cases.
  • Manage the appropriate budgets and ensure staffing workforce planning adequately to cover volume and achieve SLAs.
  • Oversee the training and development of current/new hires to provide the level of service that exceed customer expectations.
  • Ensure full compliance with all regulations, compliance, and audit reports.
  • Manage P&L for the program(s).
  • Participate in community engagement activities
Qualifications
  • A minimum of a Bachelors' degree is preferred, or equivalent work experience.
  • 10+ years of customer care, customer service, BPO operations, and/or consulting experience
  • 5+ years of experience in a people management role preferred.
  • Experience presenting to senior leadership, partnering cross-functionally, and driving change.
  • Complete understanding of BPO operations, vendor management, operating procedures, and performance metrics; strong knowledge of CRM, call center software tools, and cloud-based telephony.
  • Demonstrated leadership and ability to work independently with minimal direction.
  • Ability to establish a positive working environment, coach, and guide teams.
  • Established competency in creating and rolling out customer service processes, policies, and procedures.
  • Highly developed problem-solving skills and sound decision-making combined with analytical experience are required; ability to analyze data, identify issues, and implement process improvements.
#J-18808-Ljbffr
  • Operations Manager

    4 days ago


    Bacolod City, Western Visayas, Philippines Onegen Foods Corporation Full time ₱800,000 - ₱1,200,000 per year

    Job Summary:Operations Managers is responsible in improving efficiency, increasing profitability and meeting the expectations of collaborators, customers and vendors. Other responsibilities may include:Developing and implementing company policiesSupervising and training employees to complete tasks according to company standardsCoordinating with the owner to...


  • Bacolod City, Western Visayas, Philippines InteLogix Full time

    JOB SUMMARY:This role requires a multi-talented leader with deep CX background to help InteLogix evolve its customer care organization onsite in Bacolod City, Negros Occidental, PH. The ideal candidate will be focused on setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically. This...


  • Bacolod City, Western Visayas, Philippines Transcom Full time

    Transcom is looking for talented individuals like you to join our awesome team Be the next Senior Operations Manager for our Transcom Bacolod site.Join our Transcom Family as a Senior Operations ManagerThe Sr. Operations Manager is responsible for the profit and growth of his/her business area through employee performance management, service delivery and...


  • Bacolod City, Western Visayas, Philippines beBeeOperations Full time ₱3,500,000 - ₱5,000,000

    Job DescriptionThe Senior Operations Manager plays a pivotal role in driving business growth and profit through effective leadership, employee performance management, and client interaction. This position requires strong leadership skills to execute key focus areas and adapt to changing business needs.Deliver accurate data for forecastingDevelop realistic...

  • Operations Trainee

    2 days ago


    Bacolod City, Western Visayas, Philippines Seachamp International Export Corporation Full time ₱150,000 - ₱250,000 per year

    Key Responsibilities:Production & Processing Oversight:Assist in supervising daily seafood processing operations (e.g., cutting, filleting, freezing, packing, cold storage).Ensure all processing activities meet quality, hygiene, and safety standards (e.g., HACCP, GMP, SSOP).Work closely with production supervisors and line leaders to address issues and...

  • Operations Assistant

    2 weeks ago


    Bacolod City, Western Visayas, Philippines beBeeProjectCoordinator Full time ₱300,000 - ₱600,000

    Job OverviewWe are seeking a skilled Operations Assistant to coordinate and schedule technicians for installations, repairs, and maintenance. This role requires strong organizational, multitasking, and communication skills.ResponsibilitiesCoordinate schedules and ensure timely completion of dispatched jobs.Monitor real-time job progress and adjust schedules...


  • Bacolod City, Western Visayas, Philippines AvantePH Staffing and Consultancy Inc. Full time ₱27,000 - ₱34,000 per year

    A company in the construction and manufacturing industry is seeking a dedicated Batching Plant Operations Supervisor to oversee the day-to-day activities of the batching plant. This role is responsible for production planning, monitoring raw materials, ensuring equipment efficiency, and supervising plant operations to achieve production targets.Key...


  • Bacolod City, Western Visayas, Philippines AvantePH Staffing and Consultancy Inc. Full time ₱27,000 - ₱34,000 per year

    A company in the construction and manufacturing industry is seeking a dedicated Batching Plant Operations Supervisor to oversee the day-to-day activities of the batching plant. This role is responsible for production planning, monitoring raw materials, ensuring equipment efficiency, and supervising plant operations to achieve production targets.Key...


  • Bacolod City, Western Visayas, Philippines beBeeOperations Full time ₱4,000,000 - ₱6,000,000

    Key Job Responsibilities:Oversee and execute a global customer care strategy, anchored in Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Develop and maintain reporting on SLAs, KPIs, and other relevant metrics, presenting findings to senior leadership.Maintain strong client relationships through effective communication.Evaluate...

  • Operations Supervisor

    3 weeks ago


    Bacolod City, Western Visayas, Philippines iQor Full time

    Job Summary:Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.Responsibilities:Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply...