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Client Success Advocate

1 week ago

Manila, National Capital Region, Philippines Socium - Teams Done Differently Full time

Company Overview

Socium - Teams Done Differently is a forward-thinking company that values innovation and customer satisfaction. Our team of professionals is dedicated to delivering exceptional results and exceeding client expectations.

Job Description

The Customer Service Lead will be responsible for leading our customer service efforts, focusing on delivering high-quality solutions and ensuring exceptional client experiences. This individual will develop and implement strategies to improve customer engagement, retention, and overall satisfaction.

Key Responsibilities:

  • Develop and execute customer-centric initiatives to drive business growth
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Maintain strong relationships with clients through regular communication and issue resolution
  • Identify opportunities for process improvements and implement changes to increase efficiency and effectiveness

Requirements:

  • Minimum 7-9 years of experience in a customer-facing role
  • Proven track record of delivering results-driven solutions
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment