Energy Solutions Client Advocate
2 days ago
The Energy Solutions Client Advocate is responsible for driving client success by delivering exceptional service delivery, resolving issues in a timely manner, and fostering strong relationships with clients. This role involves collaborating closely with internal teams to synchronize service delivery efforts, tackling issues promptly, and championing ongoing improvement initiatives.
As the primary point of contact for a portfolio of global clients, the Energy Solutions Client Advocate must demonstrate exceptional service delivery and act as a trusted advisor to clients.
Responsibilities:- Evaluate the specific needs and requirements of new clients and develop tailored onboarding processes.
- Monitor service delivery performance and identify opportunities for enhancement in service delivery processes, efficiency, and quality.
- Collaborate with internal teams to develop and implement action plans to address service delivery issues.
- Act as a point of escalation for unresolved client issues and communicate effectively with clients during issue resolution processes.
This role requires strong interpersonal and communication skills, proficiency in organizational skills and computer competency, and ability to work under pressure, meet tight deadlines, and collaborate within a team.
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Energy Solutions Specialist
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Energy Solutions Consultant
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Client Success Advocate
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Energy Solutions Advocate
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Renewable Energy Consultant
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Client Success Advocate
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NA Client Advocate
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Client Success Advocate
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Client Success Advocate
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Client Success Advocate
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Renewable Energy Metrics Coordinator
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Energy Consultant
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Sustainable Energy Solutions Developer
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