Client Success Advocate

4 days ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

In this role, you will be a Client Success Advocate at HCL Technologies Philippines Inc, focusing on delivering exceptional customer experiences and resolving end-user issues efficiently.

Key responsibilities:

  • Provide timely assistance to clients via voice interactions
  • Meet key performance indicators (KPIs) such as attendance, login hours, unscheduled leave, and SLA targets
  • Develop and maintain skills through self-development initiatives and training programs
  • Contribute to team goals and objectives, fostering a collaborative and positive work environment
  • Demonstrate a commitment to excellence in customer service by meeting or exceeding CSAT parameters

Benefits:

  • HMO coverage with three dependents
  • Onsite training with flexible scheduling
  • Company-provided laptop
  • Opportunity to start ASAP


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