Multilingual Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱45,000 - ₱70,000
Customer Service Representative Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing operations, you will be responsible for delivering exceptional support to our clients, providing accurate information about products and services, resolving customer complaints and issues efficiently, and documenting all interactions in our CRM system.

Your primary goal will be to provide an outstanding customer experience, ensuring that every interaction is friendly, patient, and solution-oriented. You will work collaboratively with your team members to improve service delivery and adhere to company policies and quality standards.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate and timely information about products and services to customers.
  • Resolve customer complaints and issues efficiently, using problem-solving skills and empathy.
  • Document all interactions in the CRM system, including customer concerns and resolutions.
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Adhere to company policies and quality standards, maintaining a high level of professionalism at all times.
  • Collaborate with team members to improve service delivery, share best practices, and develop solutions to customer concerns.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
  • A strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • The ability to handle high call volumes and maintain a positive attitude under pressure.
  • A willingness to learn and adapt to new processes and technologies.
Benefits:

We offer a comprehensive benefits package, including:

  • HMO and medical coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Sharpen your social skills while meeting awesome people and making new friends.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.
About Our Company:

We are a leading business process outsourcing company, dedicated to delivering tailored solutions to meet the diverse needs of our clients. We pride ourselves on our commitment to excellence and focus on innovation, establishing ourselves as a trusted partner in the industry.

Disclaimer:

This job description is intended to provide a general overview of the role. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

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