IT Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnology Full time $40,000 - $50,000
IT Support Specialist Role

This is an exciting opportunity to join a global team as an IT support specialist. The role focuses on providing high-quality technical support, managing IT operations, and contributing to enterprise system improvements.

  • Resolve customer computer and application issues in a timely and effective manner.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established service level agreements (SLAs).
  • Administer employee onboarding and offboarding processes, including workstation configuration, hardware provisioning, and system access.

This is a customer-focused role that requires excellent communication and interpersonal skills. The ideal candidate will be able to work independently and collaboratively as part of a global team.

Key Responsibilities:
  • Collaborate with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Work closely with the global IT team to resolve complex issues and contribute to projects.

As an IT support specialist, you will have the opportunity to make a positive impact on our organization's success by delivering exceptional technical support and services.

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