Multilingual Customer Service Specialist

1 week ago

Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱60,000
Customer Support Representative Job Summary

The ideal candidate will serve as the primary point of contact for French-speaking customers via inbound calls, live chat, and email.

Key Responsibilities:
  • Deliver exceptional support in both French and English through voice and chat platforms.
  • Troubleshoot and resolve customer issues with professionalism, urgency, and a focus on delivering quality service.
  • Build strong relationships by personalizing each interaction and providing tailored solutions.
  • Collaborate with colleagues to ensure consistent, high-quality service delivery.
  • Share customer feedback and insights to help improve processes and enhance the overall customer experience.
Requirements:
  • A minimum of 1 year of remote or online experience in customer service or a similar role.
  • Bilingual customer support experience is an asset.
  • Excellent written and verbal communication skills are essential.
  • Fluency in French and English is required.
Tech Requirements:
  • A personal computer or laptop with a minimum i5 processor.
  • A stable internet connection with a minimum speed of 15 Mbps upload and download.

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