Technical Support Advisor

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $70,000
Job Description

We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support via chats and emails, building positive relationships with customers, meeting team Key Performance Indicators (KPIs), staying up-to-date with cutting-edge technology, and maintaining working knowledge of our clients' products and services.

This is an exciting opportunity to work in a multicultural and multilingual environment while enjoying the flexibility of remote work. If you have a passion for tech and a desire to thrive in a dynamic and supportive team, we encourage you to apply.

Key Responsibilities:

  • Provide technical assistance and resolve customer inquiries in a timely and professional manner
  • Build strong relationships with customers through effective communication and issue resolution
  • Maintain accurate records of customer interactions and issues resolved
  • Stay current with industry trends and developments to provide expert advice and guidance
  • Collaborate with internal teams to ensure seamless customer support
Requirements

To succeed in this role, you must possess the following skills and qualifications:

  • Native English language proficiency (B2 level)
  • At least 6 months of experience in a customer support role
  • Personal or professional experience in trading/investments/blockchain is required
  • Experience providing support via live chats
  • Experience with CRM systems
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Benefits

We offer a range of benefits to support your growth and well-being:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
About Us

We are a leading provider of outsourced customer support services, working with clients from over 30 countries and speaking over 60 languages. Our mission is to deliver exceptional customer experiences through our dedicated team of professionals.

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