Client Experience Manager

3 days ago


Mandaluyong City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱1,500,000 - ₱2,000,000
Job Overview

We are seeking a skilled Client Experience Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and driving long-term success.

Daily Responsibilities
  • Onboard new clients by gathering information, setting up meetings, and ensuring a smooth transition from Sales to Delivery.
  • Manage ongoing relationships through regular check-ins, tracking client health metrics, and identifying potential risks.
  • Collaborate with Sales on expansion opportunities and coordinate joint marketing efforts with clients.
Requirements
  • 5+ years of experience in customer success, account management, or a similar field in a B2B environment.
  • Strong communication and relationship-building skills, with a proven ability to manage multiple accounts and priorities.
  • Experience driving renewals and customer advocacy programs, with familiarity with project management tools like Asana, Slack, and Zoho being a plus.
Key Qualifications
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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