Exceptional Client Experience Manager

2 days ago

Makati City, National Capital Region, Philippines beBeeClientOperations Full time $100,000 - $120,000

As a Client Operations Manager, you will play a pivotal role in ensuring our enterprise clients receive top-tier service. Your strategic thinking and client management skills will foster long-term partnerships rooted in value.

About the Role
  • This critical position oversees the delivery of exceptional service to our enterprise clients, building strong relationships based on trust, transparency, and consistent value delivery.

We are seeking an experienced professional with a knack for operations, client management, and leadership to join our team.

Responsibilities
  • Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.
  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
  • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
  • Foster cross-department collaboration to address client needs efficiently and effectively.
  • Ensure adherence to service agreements and compliance standards to mitigate operational risks.
  • Work closely with internal teams to maintain data security and operational integrity.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.

The ideal candidate will possess strong leadership skills, a client-centric approach, and a passion for driving business growth and client satisfaction.

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