Client Success Manager

15 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeClientSuccess Full time ₱1,800,000 - ₱2,500,000
Job Summary

We are seeking a highly skilled and organized Account Manager to join our team. As the primary point of contact for existing clients, you will play a pivotal role in client success and internal operations.

About the Role

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has strong communication skills. You will be responsible for handling requests, resolving issues, and ensuring client satisfaction.

Key Responsibilities:
  • Clients Relationship Management: Act as the primary contact for existing clients, handle requests, resolve issues, and ensure satisfaction.
  • Scheduling Coordination: Coordinate scheduling by relaying service requests and confirming details with clients.
  • Proposal Preparation: Prepare and format proposals for turnover and renovation services, securing approvals from leadership.
  • Project Tracking: Track project status and provide timely, accurate updates to clients.
  • Record Keeping: Maintain records of POs, invoices, and scheduling in platforms like BuilderTrend.
  • Workflows Documentation: Document workflows (daily, monthly, annual) to support onboarding and standardization.
  • Recurring Tasks: Complete recurring tasks such as weekly emails consistently and on schedule.
Requirements
  • Communication Skills: Clear, professional, and confident in both client and team interactions.
  • Organizational Skills: Able to manage multiple projects while keeping details accurate and up to date.
  • Reliability and Accountability: Consistently follows through, meets deadlines, and takes ownership of responsibilities.
  • Adaptability Under Pressure: Stays calm, prioritizes effectively, and adjusts quickly to feedback.
  • Tech Savviness: Comfortable learning and using platforms such as BuilderTrend, WhatsApp, and Excel.
  • Interpersonal Skills: Builds and maintains positive relationships with clients.
  • Experience: General work experience required; background in account management or sales is a plus.
Why Join Us?
  • Impact: Play a pivotal role in client success and internal operations, helping drive projects from start to finish with excellence.
  • Culture: Join a team that thrives under structure, values initiative, and rewards reliability and resilience.

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