Client Relationship Manager
1 day ago
About Us
Volopay is a leading fintech company that offers corporate cards, bill payments, approvals, expense reimbursements, and accounting automation. We empower businesses to manage their finances effectively and grow with our cross-platform solution.
We are seeking a dedicated Client Relationship Manager to ensure exceptional service delivery to our clients. As the Client Relationship Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members.
Key Responsibilities
- Own overall relationship with assigned clients from Australia, which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
- Work in the Australian time zone and handle key accounts
- Liaise with internal departments to ensure client needs are fulfilled effectively
- Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Stay up-to-date on product development and the latest releases
- Conduct business reviews to ensure clients are satisfied with their products and services
- Keep up on trends, changes, and competitor actions that might affect the client
- Bring in new ideas and craft approaches to delight our customers
Skills & Requirements
- 1 to 2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies
- Significant experience in a customer-facing role (SaaS & Fintech industry would be beneficial)
- Proactive on how to solve problems or improve processes within the company
- Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management
- Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary)
- Strong interpersonal skills and an ability to build rapport with customers
- You have a passion for start-ups or dynamic environments
Benefits:
- Competitive salary with performance-based incentives
- Comprehensive benefits package including your health insurance
- Remote work flexibility with a supportive and collaborative team environment
- Opportunities for career advancement and professional development
Our Culture
- Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
- Results: We're doers who overcome obstacles with a can-do attitude.
- Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.
This is an opportunity to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, apply now to become our Client Relationship Manager.
-
Client Relationship Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines beBeeRelationship Full time ₱1,800,000 - ₱3,000,000About the RoleWe are seeking a seasoned Client Relationship Manager to oversee key client accounts, driving business growth through effective brand strategies and marketing initiatives.Responsibilities will include managing day-to-day, weekly, monthly, quarterly, and yearly operations for assigned clients. This role requires strong analytical skills,...
-
Client Relationship Expert
1 day ago
Mandaluyong City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱540,000 - ₱1,085,000Job Description:As a Client Services Manager, you will be responsible for managing client relationships and ensuring successful implementation of our services. Your primary goal is to serve as the main point of contact for all client communication, meetings, and escalations.Build strong, long-term relationships with key client stakeholders through regular...
-
Client Relationship Specialist
13 hours ago
Mandaluyong City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱20,000 - ₱23,000Job Description:As a Client Services Officer, you will play a vital role in establishing and nurturing relationships with clients. Your strong interpersonal skills and ability to work collaboratively in a team environment will enable you to effectively manage client expectations and deliver exceptional customer experiences.Key Responsibilities:Assist in...
-
Business Development Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines beBeeRetention Full time ₱600,000 - ₱800,000Job OverviewThe primary goal of a Client Retention Manager is to drive revenue growth and expansion for a scaling business. This involves managing key client accounts, identifying opportunities for expansion, and ensuring clients achieve their desired outcomes.This role is ideal for individuals who have consistently driven revenue growth in complex business...
-
Client Relationship Manager
1 day ago
Marikina City, National Capital Region, Philippines beBeeAccountmanagement Full time ₱900,000 - ₱1,800,000Job Title: Client Relationship Manager">We are seeking a skilled Client Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional customer service.">About the Role:">The ideal candidate will have a...
-
Client Relationship Manager
2 weeks ago
Makati City, National Capital Region, Philippines beBeeBusiness Full time ₱250,000 - ₱450,000This role requires a professional with strong business acumen to develop and maintain relationships with clients, identify new opportunities for growth, and work closely with clients to understand their business needs.The ideal candidate will have a college degree preferably in Engineering or Architecture, strong executive presence, excellent communication...
-
Client Relationship Manager
1 day ago
Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱700,000 - ₱1,100,000Key Job RoleAs a proactive and enthusiastic Customer Success Specialist, you will ensure that clients receive outstanding service and support throughout their engagement.You will work closely with the engineering, sales, and project management teams to foster long-term relationships, ensure customer satisfaction, and drive retention.Key Responsibilities:Act...
-
Relationship Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines AvantePH Staffing and Consultancy Inc. Full timeWe are hiring a Relationship Manager to lead client engagement, drive account growth, and ensure smooth coordination between clients and internal teams. The ideal candidate will have a consultative approach, strong communication skills, and a solid background in marketing or creative services. You'll manage key accounts, identify upselling opportunities, and...
-
Relationship Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines AvantePH Staffing and Consultancy Inc. Full time $40,000 - $80,000 per yearWe are hiring a Relationship Manager to lead client engagement, drive account growth, and ensure smooth coordination between clients and internal teams. The ideal candidate will have a consultative approach, strong communication skills, and a solid background in marketing or creative services. You'll manage key accounts, identify upselling opportunities, and...
-
Relationship Manager
5 days ago
Mandaluyong City, National Capital Region, Philippines Guevent Investments Development Corporation Full time $104,000 - $130,878 per yearOur client,Salcedo Auctions, the country's premier auction house, is seeking aRelationship Managerto join our dynamic team. This role builds and maintains relationships with new and existing clients, guides sellers through consignment and buyers through bidding to purchase settlement, and coordinates logistics for consignments or purchases as needed.JOB...
