
Patient Journey Coordinator
1 day ago
This role is ideal for a compassionate and detail-oriented professional who can effectively navigate complex healthcare journeys. You will serve as the primary point of contact, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.
Key Responsibilities:- Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
- Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
- Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
- Excellent written and verbal communication skills
- 2+ years of experience in customer service, healthcare support, or care navigation roles
- Strong understanding of the healthcare system and patient care processes
- Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
- Strong attention to detail with the ability to manage multi-step patient processes efficiently
- Compassionate, patient-centered approach with emotional resilience in fast-paced situations
- Fully remote work arrangement
- Generous PTO: Ample paid time off to rest and recharge
- Health Coverage: HMO coverage after 3 months
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Flexible hours that support a healthy work-life balance
We are committed to delivering high-quality care navigation services. If this role aligns with your skills and career goals, we'd love to hear from you.
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