Medical Frontline Coordinator

1 day ago

Batangas, Calabarzon, Philippines beBeeCareeer Full time ₱288,000 - ₱360,000
Job Description">

We are seeking a highly skilled and organized individual to fill the role of Medical Frontline Coordinator. The ideal candidate will be responsible for delivering exceptional patient experiences through efficient, friendly, and professional communication via phone and email.

Key responsibilities include managing high volumes of inbound calls, coordinating appointments, responding to first-line inquiries with warmth, clarity, and accuracy. Additionally, the successful candidate will answer and manage incoming phone calls, ensuring timely and accurate responses.

The Medical Frontline Coordinator will also respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups. Furthermore, they will make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable.

Other key responsibilities include monitoring inboxes and communication channels to ensure timely responses and prioritization of urgent queries. The successful candidate will also confirm patient registration details, ensuring all required fields are complete and accurate.

Key Performance Indicators (KPIs) for this role include achieving high call resolution rates, maintaining accurate patient information, and consistently providing excellent customer service.

">">Required Skills and Qualifications">
  • Bachelor's degree in Administration or a health-related field is preferred but not essential.
  • Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting—is highly desirable.
  • Excellent verbal and written communication skills with a professional and friendly tone are necessary for success in this role.
  • Strong time management and multitasking abilities with a calm, solutions-focused approach are essential.
  • Proficiency in patient management software and Microsoft Office (Outlook, Word, Excel) is a must.
  • Understanding of patient privacy and confidentiality protocols is crucial.
  • Ability to work both independently and as part of a supportive remote team is vital.
  • Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms is advantageous.
  • Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly beneficial.
">">Benefits">
  • Work from home, day shift, Monday to Friday with flexible hours.
  • Opportunities to work with leading companies in Australia and beyond.
  • Comprehensive HMO and government-mandated benefits.
  • Training programs for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture.
  • Dedicated managers focused on your growth and success.
">

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