
Comprehensive Patient Care Coordinator
15 hours ago
This is a full-time remote role, working Monday to Friday, 9AM–5PM US Eastern Time.
As a Care Operations Associate, you'll be at the heart of our care coordination efforts, ensuring patient records and medical documentation are managed with precision and empathy. Acting as a key liaison between families, healthcare providers, and hospitals, you'll facilitate timely communication and document retrieval to support seamless care delivery.
Key Responsibilities:- Manage patient documents and ensure timely, accurate distribution of medical records.
- Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
- Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
- Support families in scheduling visits and coordinating care delivery processes.
- Build meaningful relationships with parents as part of the support team.
- Collaborate with internal teams and departments to ensure a seamless care experience.
- Bachelor's degree in nursing, healthcare administration, medical records management, or related field.
- Minimum 2+ year experience in administrative or operations roles.
- Strong organizational skills and attention to detail.
- Ability to multitask and solve problems creatively.
- Commitment to going above and beyond for families.
- Comfortable with dynamic responsibilities and cross-functional support.
- Proficient in CRM platforms and cloud-based tools for document management and communication.
- Families First We prioritize the needs of the families we serve.
- Urgency with Precision Delivering exceptional care without compromise.
- Relentlessly Resourceful Adapting quickly to deliver results.
- Purpose with Positivity Respect, kindness, and a positive attitude make us stronger as a team.
- Driven to Redefine What's Possible Asking hard questions and finding smarter ways to deliver care.
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