Patient Care Specialist
2 days ago
We are seeking a highly skilled and organized Patient Care Coordinator to join our team. This role involves coordinating patient appointments, managing patient records, and providing excellent communication skills.
This is an ideal opportunity for someone with strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding patient care.
About the Role- Answer incoming calls promptly and professionally.
- Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
- Respond to patient text messages and emails with accurate and timely information.
- Return patient phone messages through the answering service to ensure all inquiries are addressed.
- Scheduling & Coordination: Schedule and reschedule patient appointments according to provider availability; call patients who no-showed to reschedule and re-engage them; manage the triage process by routing calls to the correct departments or staff; assist in creating new patient referrals and coordinate with patients to complete scheduling.
- Administrative Support: Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation; maintain and update patient records by mirroring data between systems; ensure confidentiality and accuracy of patient information in compliance with guidelines.
- Operational Excellence: Multi-task across phone, email, and text communication while maintaining a high level of service; follow up on pending authorizations, lab results, or documentation as directed by the provider or practice; support the team with other administrative or patient-related tasks as needed.
- Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
- Excellent English communication skills (both written and verbal).
- Strong organizational and multi-tasking abilities in a fast-paced environment.
- Familiarity with EHR/EMR systems (preferred but not required; training provided).
- Proficiency with software, email systems, and document management.
- High attention to detail and accuracy when handling sensitive patient data.
- Ability to work U.S. business hours and coordinate with a remote team.
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