Remote Technical Support Expert

22 hours ago

Mabalacat, Central Luzon, Philippines beBeeConsultant Full time $7,200 - $7,800
Technical Support Consultant Job Description

As a technical support consultant, you will provide exceptional customer service to clients across various industries. Your role will involve troubleshooting and resolving technical issues via phone, email, or chat.

  • Key Responsibilities:
  • Provide technical support to customers via multiple channels (phone, email, chat)
  • Identify and resolve technical issues in a timely and efficient manner
  • Gather information from customers to ensure accurate issue resolution
  • Communicate effectively with customers to ensure satisfaction and loyalty

Requirements:

  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Basic understanding of networking fundamentals (TCP/IP, DNS, etc.)
  • Knowledge of cybersecurity principles and practices
  • Customer-focused attitude and strong team player skills

Benefits:

  • Flexible work schedule
  • Opportunity to work remotely
  • International work environment
  • Competitive compensation package
  • Opportunities for professional growth and development

About Us:

  • We are a leading provider of technical support services
  • Our team is comprised of experts in the field of technical support
  • We value our employees and offer opportunities for growth and development
Seniority Level and Work Type
  • Associate level position
  • Full-time employment
Job Function and Industry
  • Customer Service
  • IT Services and IT Consulting

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