Linux Technical Assistance Expert

1 day ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time $21,000 - $84,000
Technical Support Specialist

This is a globally remote role where you will provide technical assistance for employees and customers leveraging Ubuntu and open source products.

You will be accountable for delivering an outstanding technical experience on the full technical stack at Canonical, across cloud, desktop, and IoT.

  • Work from your remote home office to provide technical support for employees.
  • Be available to take ownership of new cases via telephone, email, and web.
  • Act as an internal customer advocate keeping them updated in a timely manner.
  • Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritize your work in order to accomplish the most important and urgent tasks first.
  • Keep on learning as our products and services grow and evolve.
  • Understand Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  • Maintain regular communication and information exchange with the rest of the team, locally and remotely.
  • Identify and suggest any opportunities to provide a better service.
  • Participate in a regular weekend working rotation.

We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop, and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.

The company prioritizes career growth and offers a competitive compensation package, including annual bonuses or commissions.

We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

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