Technical Support Expert

2 days ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱6,000,000 - ₱8,500,000
IT Technical Support Role

We are seeking a highly skilled and customer-oriented professional to join our IT team as an IT Technical Support Specialist. This is a hands-on technical support position with a strong focus on networking, cross-platform support, and SaaS administration. The successful candidate will serve as the first line of escalation for complex technical issues, providing advanced support to internal users across various platforms.


Key Responsibilities
  • Deliver Tier 2/3 technical support to end-users via chat, email, phone, and remote tools.
  • Troubleshoot and resolve advanced hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment, including switches, wireless access points, and firewalls.
  • Administer user accounts and access in Active Directory, Azure AD, Google Workspace, and other platforms.
  • Manage SaaS applications, handling provisioning, configuration, and troubleshooting.
  • Oversee device compliance, app deployment, and policy management using Microsoft Intune.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.

Qualifications and Requirements
  • Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.
  • Strong networking experience with switching and wireless, and firewall configurations.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools.
  • Proficiency in Microsoft Intune administration (device compliance, app deployment, policy management) and Azure AD administration (user provisioning, group/role assignments, conditional access).
  • SaaS administration experience with Zoom (user provisioning, AV troubleshooting), Slack (workspace/channel management), and 1Password (vault administration, access control).
  • Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
  • Proven ability to troubleshoot complex issues and manage systems independently.
  • Experience supporting both local and remote end-users across macOS and Windows platforms.

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