Technical Support Expert

19 hours ago

Mabalacat, Central Luzon, Philippines beBeeHelpdesk Full time $30,000 - $100,000
IT Support Specialist Role

We are seeking a highly motivated and customer-focused IT Support Specialist I to join our team. This role will primarily focus on providing first-level technical support to our global workforce during the night shift hours.

This position is ideal for someone with basic troubleshooting experience with macOS and Windows operating systems, familiarity with common enterprise IT tools and platforms, and excellent customer service and communication skills.

Key Responsibilities:
  • Act as the primary point of contact for employees seeking technical assistance via ticketing system, email, & chat.
  • Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
  • Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM (Go to Market) Applications like Salesforce and other company standard applications.
  • Support users with basic conferencing setups, primarily Zoom, Google Meet.
Requirements:
  • 1-2+ years of experience in an IT helpdesk or technical support role.
  • Basic troubleshooting experience with macOS and Windows operating systems.
  • Familiarity with common enterprise IT tools and platforms (e.g., Okta, Google Workspace, Jira, etc.).
  • Experience using remote support tools.
  • Basic understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi).
  • Excellent customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
  • Ability to work independently and manage time effectively during the night shift.
  • Experience with ticketing systems like Jira is preferred.
  • Willingness to work the night shift schedule is essential.
  • Ability to attend occasional in-person training or team events in the Bangalore or Manila office.
  • Certifications (Preferred but not required): CompTIA A+ or ITIL Foundations.

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