Expert Technical Support Professional

18 hours ago


Mabalacat, Central Luzon, Philippines beBeeTechnical Full time $80,000 - $120,000
Technical Support Specialist

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our global support team. This full-time, remote opportunity involves working on challenging technical issues and collaborating with world-class teams across Product, Engineering, and QA.

Key Responsibilities
  • Provide advanced support for global customers on MDM/UEM platforms.
  • Troubleshoot and resolve complex technical issues efficiently.
  • Escalate and collaborate with cross-functional teams to resolve product-related matters.
  • Develop knowledge base articles and training materials.
  • Mentor junior engineers and share best practices.
  • Handle escalations with urgency and professionalism.
Required Skills and Qualifications
  • 5+ years in technical support (enterprise software/SaaS).
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360.
  • Excellent troubleshooting and communication skills.
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce.
  • Ability to thrive in a remote, fast-paced environment.

This role requires strong technical expertise and excellent problem-solving skills. The ideal candidate will be able to work independently and collaboratively as part of a global team.

Benefits

The successful candidate will have the opportunity to work with cutting-edge technology and develop their skills in a dynamic and collaborative environment.



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