Clinical Healthcare Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCare Full time ₱900,000 - ₱1,200,000
About the Role

As a Medical Support Associate, you will play a vital role in providing multidisciplinary clinical support to patients throughout their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to delivering outstanding customer service.

Key Responsibilities:
  • Provide medical support to patients with a range of conditions, primarily via email
  • Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate
  • Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards
  • Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects
  • Initiate communication based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence
Requirements:
  • A Doctor of Medicine, Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
  • Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email
  • Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
  • Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
  • Willingness to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
  • Triaging in a clinic or emergency setting
  • Previous work experience in tele-health
  • Passion for weight loss, skincare, sexual health or fertility
Why Euc?

Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself every day and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team.

We'll have your back when you need us most - You'll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.

We will invest in your career - You'll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.

We move at incredible speed - You'll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You'll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn't have it any other way.

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