Help Desk Associate

3 weeks ago


Cebu City, Central Visayas, Philippines Neksjob Full time

Job Description:

We are seeking a highly skilled and motivated Customer Service Agent to join our team at Neksjob. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers via phone, email, or other communication channels.

Duties and Responsibilities:

  • Respond to incoming calls and emails from customers, addressing their inquiries and resolving their issues in a timely and professional manner.
  • Provide product or service information, troubleshoot problems, and handle complaints in a fair and courteous manner.
  • Work collaboratively with colleagues to ensure seamless service delivery and meet customer expectations.
  • Requirements:
    • Senior High School Graduate (new curriculum) or 4 Sems in College.
    • Call Center Experience is preferred but not required.
    • Fluency in written and spoken business English.
    • Fast, accurate, and efficient data entry skills.
    • Problem-solving skills and active listening.
    • Willingness to work onsite.

Why Choose Neksjob?

  • Paid training.
  • Competitive salary plus allowances.
  • Monthly performance incentives.
  • Career development and advancement opportunities.


  • Cebu City, Central Visayas, Philippines Talino Venture Studios Full time

    The Help Desk Support Specialist role at Talino Venture Studios is a vital part of our team, ensuring seamless customer interactions and issue resolution. We are seeking an exceptional individual with excellent problem-solving skills and a passion for delivering top-notch customer service.Company OverviewTalino Venture Studios is a dynamic company that...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    About the RoleWe are seeking highly skilled and motivated individuals to fill the position of Help Desk Specialist. This role involves providing exceptional customer service and support to clients, ensuring that their needs are met and exceeded.Compensation and BenefitsThe successful candidate will be offered a competitive salary of up to PHP 25,000 per...


  • Bacolod City, Western Visayas, Philippines Lexie Staffing and Business Consulting Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Lexie Staffing and Business Consulting. As a Help Desk Professional, you will be the face of our company, providing exceptional customer service and support to clients.The ideal candidate will have excellent communication skills, a strong ability to...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    We are Neksjob, and we're looking for talented individuals to join our team as Help Desk Representatives. In this role, you will be responsible for responding to incoming calls from customers, answering their questions and inquiries, troubleshooting problems, and providing information about our products or services.To succeed in this position, you must have...


  • Cebu City, Central Visayas, Philippines ETeam PH Full time

    Job SummaryWe are seeking a skilled Help Desk Analyst to join our team at ETeam PH. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our customers via phone, email, or in-person.Key ResponsibilitiesTroubleshoot hardware, software, and network operating problems.Apply knowledge of information systems products and...


  • Cebu City, Central Visayas, Philippines eTeam PH Full time

    Job Title: Service Desk Team LeadJob Summary:As a Service Desk Team Lead, you will be responsible for leading a team of skilled IT Analysts in providing world-class customer service. Your goal will be to develop, motivate, and coach your team to ensure they deliver exceptional results and meet department goals.Key Responsibilities:Lead a team of 20-30 IT...

  • Help Desk Specialist

    3 weeks ago


    Cebu City, Central Visayas, Philippines Neksjob Full time

    What We're Looking ForAt Neksjob, we're seeking a highly skilled Call Center Agent to join our team. The ideal candidate will have a high school diploma or equivalent and possess excellent communication and computer navigation skills.Key Responsibilities- Respond to customer inquiries via phone and email- Provide product information and resolve customer...


  • Cebu City, Central Visayas, Philippines eTeam PH Full time

    Job Title: Service Desk Team LeadJob Summary: We are seeking a highly skilled and experienced Service Desk Team Lead to join our team at eTeam PH. As a Service Desk Team Lead, you will be responsible for leading a team of IT Analysts, coaching, developing, and motivating them to provide world-class customer service.Key Responsibilities:Lead a team of 20-30...


  • Cebu City, Central Visayas, Philippines Quess Phils. Corp. Full time

    Job Title: Service Desk CoordinatorQuess Phils. Corp. is seeking a highly skilled Service Desk Coordinator to lead a team of IT Analysts and provide world-class customer service.Key Responsibilities:Lead a team of 20-30 skilled IT Analysts, coaching and developing them to deliver exceptional customer service and meet department goals.Oversee the day-to-day...


  • Cebu City, Central Visayas, Philippines eTeam PH Full time

    Job DescriptionAbout the Role:As our Service Desk Team Lead, you will be responsible for leading a team of skilled IT Analysts in providing world-class customer service. This involves coaching, developing, and motivating your team to deliver exceptional results and maximize their potential.Responsibilities:Oversee the day-to-day operation of your assigned...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: CebuSalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world-class customer service on all...


  • Cebu City, Central Visayas, Philippines KMC Solutions Inc Full time

    The Customer Success Associate position at KMC Solutions Inc. is a dynamic role that requires a highly motivated individual with excellent communication skills. The successful candidate will be responsible for providing exceptional customer service, managing the front office, and ensuring a smooth day-to-day operation.Key Responsibilities:Front Desk...


  • Cebu City, Central Visayas, Philippines Amihan Global Strategies Full time

    Job SummaryAs a Customer Service Specialist - Relationship Manager at Amihan Global Strategies, you will be responsible for delivering exceptional customer service and support to our clients. Your primary focus will be on building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide...


  • Cebu City, Central Visayas, Philippines Hunter's Hub Incorporated Full time

    Job SummaryWe are seeking a highly skilled Renewal Services Associate to join our team at Hunter's Hub Incorporated. This role is perfect for individuals with a passion for customer service and a drive to deliver exceptional results.About the RoleThe Renewal Services Associate will be responsible for reviewing and segregating renewal master lists for all CB...

  • IT Support Specialist

    1 month ago


    Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Service Desk Analyst Level 1 Job DescriptionAt Eteam Workforce Private Corporation, we are seeking a highly skilled Service Desk Analyst Level 1 to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Troubleshoot and resolve technical issues via phone,...


  • Cebu City, Central Visayas, Philippines Amihan Global Strategies Full time

    About the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Amihan Global Strategies.Job OverviewThe primary responsibility of this role is to ensure excellent customer satisfaction and service, providing solid knowledge of projects/accounts handled. This involves working closely with customers to identify their needs...


  • Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time

    We are seeking an exceptional Customer Service Representative with a proven sales track record to deliver outstanding customer experiences and drive sales growth at Australian Outsource Desk Inc.Key Responsibilities:• Handle customer inquiries via phone, email, or chat, providing accurate and timely responses.• Build strong relationships with customers...

  • Front Desk Associate

    1 month ago


    Cebu City, Central Visayas, Philippines Asmara Urban Resort and Lifestyle Village Full time

    Key ResponsibilitiesAs a Front Office team member at Asmara Urban Resort and Lifestyle Village, you will be responsible for:Welcoming and assisting visitors or guests upon arrival, ensuring a warm and professional welcome.Providing information and answering questions about the organization, services, or local area, showcasing your knowledge and...


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Job Description:As a Service Desk Professional at Neksjob, you will be responsible for providing exceptional customer service to our clients. The ideal candidate will possess strong communication skills, be able to troubleshoot problems efficiently, and maintain a professional demeanor in high-pressure situations.Duties and Responsibilities:- Respond to...


  • Cebu City, Central Visayas, Philippines Your Go to Recruiter Full time

    Job SummaryDempsey Resource Management Inc. is seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing top-notch technical support to our clients, ensuring their hardware and software issues are resolved promptly and efficiently.Key ResponsibilitiesHardware and...