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IT Service Desk Analyst L1
2 months ago
Job Summary
We are seeking a skilled Help Desk Analyst to join our team at ETeam PH. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our customers via phone, email, or in-person.
Key Responsibilities
- Troubleshoot hardware, software, and network operating problems.
- Apply knowledge of information systems products and services to assist users.
- Identify, investigate, and research user questions and problems.
- Coordinate referrals to appropriate technical, professional, or service personnel.
- Receive and prioritize issues and forward using appropriate escalation procedures.
Requirements
- 1-2 years of experience in a Technical Help Desk Environment.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Basic knowledge of hardware and software applications.
About Us
ETeam PH is a leading provider of IT services and solutions. We are committed to delivering high-quality support to our customers and to providing a positive and supportive work environment for our employees.