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IT Service Desk Analyst L1

2 months ago


Cebu City, Central Visayas, Philippines ETeam PH Full time

Job Summary

We are seeking a skilled Help Desk Analyst to join our team at ETeam PH. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our customers via phone, email, or in-person.

Key Responsibilities

  • Troubleshoot hardware, software, and network operating problems.
  • Apply knowledge of information systems products and services to assist users.
  • Identify, investigate, and research user questions and problems.
  • Coordinate referrals to appropriate technical, professional, or service personnel.
  • Receive and prioritize issues and forward using appropriate escalation procedures.


Requirements
  • 1-2 years of experience in a Technical Help Desk Environment.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Basic knowledge of hardware and software applications.


About Us

ETeam PH is a leading provider of IT services and solutions. We are committed to delivering high-quality support to our customers and to providing a positive and supportive work environment for our employees.