IT Support Specialist

1 day ago


Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time
Service Desk Analyst Level 1 Job Description

At Eteam Workforce Private Corporation, we are seeking a highly skilled Service Desk Analyst Level 1 to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:
  • Troubleshoot and resolve technical issues via phone, email, or chat
  • Apply knowledge of information systems products and services to assist users
  • Identify, investigate, and research user questions and problems
  • Coordinate referrals to technical, professional, or service personnel
  • Prioritize and escalate issues using appropriate procedures
Requirements:
  • 1-2 years of experience in a technical help desk environment
  • Strong analytical, interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong English language skills (verbal and written)
  • Typing skills essential
Additional Qualifications:
  • Experience supporting hardware and software including PC, Macintosh, iPhone, printers, MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365)

We offer a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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