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Help Desk Support Specialist

2 months ago

Cebu City, Central Visayas, Philippines Talino Venture Studios Full time

The Help Desk Support Specialist role at Talino Venture Studios is a vital part of our team, ensuring seamless customer interactions and issue resolution. We are seeking an exceptional individual with excellent problem-solving skills and a passion for delivering top-notch customer service.

Company Overview

Talino Venture Studios is a dynamic company that values innovation and customer satisfaction. Our team works collaboratively to deliver cutting-edge solutions that meet the evolving needs of our clients.

Estimated Salary: $60,000 - $80,000 per year

Job Description

As a Help Desk Support Specialist, you will be responsible for providing timely and effective support to our customers via various communication channels, including phone, email, and chat. Your primary goal will be to resolve issues efficiently, ensuring high customer satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Analyze and troubleshoot complex problems using strong technical skills and knowledge
  • Communicate effectively with customers, colleagues, and stakeholders to ensure seamless issue resolution
  • Collaborate with internal teams to identify and implement process improvements
  • Stay up-to-date with industry trends, technologies, and best practices to enhance your skillset and contribute to the growth of the company

Required Skills and Qualifications:

To excel in this role, you will need:

  • A degree in Computer Science, Information Technology, or a related field
  • At least 2 years of experience in help desk support or a related field
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Able to work independently and as part of a team
  • Flexibility to adapt to changing priorities and deadlines

Benefits:

We offer a comprehensive benefits package, including:

  • Competitive salary range ($60,000 - $80,000 per year)
  • Ongoing training and development opportunities