Global Technical Support Specialist
2 days ago
We are seeking a skilled Technical I professional to join our global team.
About the Role:This role provides technical support to remote work-at-home analysts via phone, email, and instant message. The ideal candidate will have excellent written and oral communication skills, experience working in a shared service environment, comprehensive knowledge of Mac OS and Windows, and efficiency in utilizing general office applications and communication tools.
Responsibilities:- Interact with global remote work-at-home analysts via phone, email, and instant message to understand their IT issues, then troubleshoot, diagnose, and resolve these IT issues involving multiple systems.
- Log tickets for each call with clear and concise documentation of all actions performed in near real-time.
- Maintain a high level of customer satisfaction by resolving IT issues efficiently and effectively.
- Collaborate with IT teams to identify and resolve recurring incidents and issues.
- Stay up-to-date with the latest technical knowledge and best practices.
- Excellent written and oral communication skills.
- Experience working in a Shared Service Environment.
- Comprehensive knowledge of Mac OS and Windows.
- Efficiency in utilizing general office applications and communication tools.
- Opportunity to work with a global team.
- Professional development opportunities.
- A dynamic and challenging work environment.
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