Renewable Energy Technical Support Specialist

1 day ago


Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $72,000
Technical Support Specialist

We are seeking a skilled professional to join our Global Customer Support department.

The successful candidate will play a pivotal role as an internal support escalation subject matter expert, providing technical assistance to customers worldwide.

  • Key Responsibilities:
  • Receive, triage, and prioritize incoming technical support calls from customers.
  • Assess and prioritize cases based on urgency, impact, and customer Service Level Agreements (SLA).
  • Gather detailed information from customers to accurately identify and document issues, including relevant symptoms, error messages, and troubleshooting steps already taken.
  • Troubleshoot and diagnose data flow issues from remote sites into the cloud.
  • Identify and escalate priority issues or service disruptions to appropriate personnel for resolution.
  • Maintain accurate and up-to-date records of support requests, including details of the issue, troubleshooting steps taken, resolution provided, and any follow-up actions required.
  • Provide expert technical support for PowerFactors SaaS Solutions used in renewable energy applications.

Requirements:

A Bachelor's degree in engineering, preferably in Renewable/Communication/Data Engineering, and a minimum of 3 years of experience in a technical support role, preferably in the renewable industry or operations & maintenance (O&M).



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