Customer Service Advocate
2 weeks ago
At Metacom, we strive to provide exceptional service to our subscribers. Our team is dedicated to delivering top-notch assistance and support.
Job OverviewWe are seeking a skilled Customer Service Advocate to join our team. As a key member of our customer support team, you will be responsible for providing excellent information and case resolution pertaining to plan coverage and accounts.
Responsibilities- Deliver outstanding assistance and walk-throughs for US subscribers.
- Provide accurate and timely information regarding plan coverage and account management.
- Document and track consumer accounts, ensuring adherence to prescribed standards.
To be successful in this role, you will need:
- A strong understanding of customer service principles and practices.
- Excellent communication and problem-solving skills.
- The ability to work independently and as part of a team.
As a valued member of our team, you can expect:
- A competitive salary range of $55,000 - $65,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
This is an exciting opportunity to join a dynamic team and contribute to the success of Metacom. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
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