Customer Service Advocate
1 day ago
Duties and Responsibilities:
- We are seeking a highly skilled Customer Service Representative to provide exceptional service over the phone, via email, and/or online chat.
- The ideal candidate will be able to resolve client inquiries efficiently and effectively, ensuring customer satisfaction and building sustainable relationships.
- This role requires strong communication skills, both verbal and written, to engage customers and provide quality solutions while being decisive, firm, and empathetic.
- The successful candidate will also have experience working in a BPO setting, preferably with at least 6 months of experience on a voice account.
- Sales and/or retail experience is a plus, as this role involves helping customers and providing them with information about our services.
- We offer a competitive salary of P25,000 - P35,000 per month, depending on experience, and opportunities for growth and professional development.
Benefits:
- A comprehensive compensation package that includes a competitive salary and benefits.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that encourages collaboration and teamwork.
Requirements:
- At least 6 months of experience on a voice account in a BPO setting.
- Sales and/or retail experience is a plus.
- Excellent customer service and sales skills.
- Good communication skills, both verbal and written.
- Able and willing to work onsite on the graveyard shift in Ortigas Center, Pasig City.
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