Senior Technical Support Expert

2 days ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time $18,000 - $25,000
Job Overview:

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer success group, you will be responsible for delivering exceptional support experiences to our clients through various channels.

Main Responsibilities:
  • Provide timely and effective technical assistance to customers via email, phone, or chat platforms.
  • Identify complex issues and escalate them to senior members of the technical team to ensure seamless resolution.
  • Offer ongoing training and guidance on product features and best practices to help customers maximize the value of our software platform.
  • Collect and communicate customer feedback to the product development team to drive continuous improvement and innovation.
Requirements:
  • A minimum of 3 years of experience in a Customer Success, Support, or Account Management role within a software environment.
  • Proven experience in a customer-facing role with strong ability to troubleshoot and resolve issues with a customer-centric approach.
  • Exceptional written and verbal communication skills with the ability to simplify complex topics and adapt communication styles to diverse audiences.
About Our Team:

We foster an inclusive culture that celebrates diversity and talent. We provide opportunities for growth and development, embracing different perspectives and making room for each individual to thrive.

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