Chief Technical Support Specialist

9 hours ago

Cebu City, Central Visayas, Philippines beBeeIT Specialist Full time $68,000 - $79,000
Key IT Role

This position focuses on delivering high-quality technical support to employees, ensuring seamless collaboration between teams and facilitating the efficient operation of enterprise systems.

The ideal candidate will possess strong problem-solving skills, be proficient in managing complex IT operations, and have excellent communication abilities to effectively engage with cross-functional teams.

This role is a critical component of the global IT team, requiring a dedicated and proactive individual who can drive business outcomes through technology-enabled solutions.

Responsibilities:

  • Provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Collaborate with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Contribute to projects with a "Global First" mindset, driving innovation and best practices across the organization.
  • Author and maintain technical documentation and knowledge base articles to be shared across the company.
  • Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.
  • Engage in continuous personal/professional development, staying up-to-date with industry trends and emerging technologies.

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