Help Desk Professional

3 days ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱1,422,500 - ₱2,231,000

Customer Support Agent

The role of a Customer Support Agent is to provide efficient and effective support to customers through various communication channels. As an End-User Helpdesk Agent, you will be the primary point of contact for customers seeking assistance with products or services.

Key Responsibilities:

  • Process customer requests and inquiries in a timely manner
  • Provide updates to relevant teams on customer interactions
  • Communicate with customers via email or phone to resolve issues
  • Ensure accurate and professional communication at all times
  • Enter/Update customer data correctly in the CRM system
  • Perform database system performance reporting tasks
  • Root Cause Analysis ticket owner for alerts and errors generated by supported products
  • Complete Quality Control activities for customer support activities
  • Escalate promptly to Shared TL any issues with customer support or compliance with SLA
  • Ensure compliance with customer Data Privacy and Security Policy
  • Perform other administrative tasks as required

Requirements:

To perform this role successfully, an individual must possess the following skills and qualifications:

  • Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)
  • Computer and Internet-savvy
  • Call/Contact Center ticketing tools, i.e., Zendesk, Salesforce (or similar CRM platform)
  • Call/Contact Center call management tools, i.e., Avaya, 8x8 (or similar) is advantageous

Qualifications:

  • At least High School diploma or equivalent
  • Customer Service experience for at least 1 year
  • Previous experience in SSC/BPO is nice to have
  • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels

Benefits:

  • Competitive compensation packages
  • HMO/Medical and dental coverage
  • Life insurance
  • Non-taxable allowances
  • Night differential
  • And much more

We offer a fun, healthy and encouraging work environment

],

  • Help Desk Professional

    3 days ago

    Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱31,000 - ₱53,000

    Job Title: Help Desk ProfessionalThe primary objective of this role is to provide exceptional customer service by efficiently managing inbound and outbound calls, resolving customer concerns in a timely manner, and building sustainable relationships with customers.This position requires excellent verbal and written communication skills, as well as solid...

  • Help Desk Support Specialist

    3 days ago

    Lipa City, Calabarzon, Philippines beBeeHelpDesk Full time $55,000 - $75,000

    Job Title: Help Desk Support SpecialistAbout the Job:This is a full-time remote opportunity for a highly motivated and skilled Help Desk Support Specialist. As a key member of our team, you will provide top-notch technical support to clients via phone, email, and chat.You will be responsible for managing incidents and requests within our ticketing system,...

  • Front Desk Ambassador

    3 days ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,200,000 - ₱2,800,000

    Job OpportunityWe're seeking a skilled Phone Receptionist/Front Desk Support to be the first point of contact for our clients, providing front desk support with a warm, professional presence via telephone.ResponsibilitiesAnswer incoming front desk phone calls promptly and professionallyIdentify caller needs and route them to the appropriate department or...

  • Help Desk Technician

    3 days ago

    Antipolo City, Calabarzon, Philippines beBeeITSupport Full time ₱300,000 - ₱600,000

    Job DescriptionAbout Us:We're a team of innovators who are redefining the shipping and supply chain industry using artificial intelligence and data processing. Our mission is to help logistics businesses streamline their processes and enhance transparency.Our Role:We're looking for an IT Support Specialist to join our team. This role is perfect for fresh...

  • Help Desk Specialist

    3 days ago

    Cavite City, Calabarzon, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000

    Job DescriptionWe are seeking a skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality technical support to our customers via phone, email, and chat.You will be the first point of contact for our customers, and your goal will be to resolve their issues efficiently and...

  • Help Desk Expert

    3 days ago

    Lipa City, Calabarzon, Philippines beBeeTechnical Full time $50,000 - $70,000

    Job Title: Technical Support SpecialistThis is an exciting opportunity to join our support team as a Technical Support Specialist. The role requires providing excellent customer service and technical assistance to customers and colleagues.Job Description:The Technical Support Specialist will be responsible for delivering timely and effective solutions to...

  • Service Desk Professional

    3 days ago

    Antipolo City, Calabarzon, Philippines beBeeSupport Full time $50,000 - $70,000

    Are you looking for a role that allows you to drive innovation in the IT support industry? As a Service Desk Analyst, you will be responsible for streamlining IT support and providing white-glove end-user service desk support via phone, email, and chat.Key Responsibilities:Manage incidents and requests within the ServiceNow ticketing systemPerform and...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Antipolo City, Calabarzon, Philippines Jskhotels Full time

    Join One of Northern Indiana's Leading Hospitality GroupsAs one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding...

  • Help Desk Professional

    3 days ago

    Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $50,000

    **Job Summary**As a Technical Support Specialist, you will be responsible for delivering exceptional customer experiences by providing timely and accurate support to our clients.Monitor and respond to customer inquiries in real-time, ensuring clear and helpful responses.Understand customer context to offer relevant and strategic support.**Key...

  • Help Desk Specialist

    4 days ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱18,000 - ₱25,000

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Job Responsibilities:Receive and respond to customer inquiries via phone,...