Service Delivery Specialist
4 days ago
Our organization is seeking a seasoned professional to assume a pivotal role within our service operations. As a key member of the team, you will be responsible for delivering timely and accurate execution of service orders across multiple systems.
Key Responsibilities:- Provide seamless customer support by efficiently handling service-related inquiries and requests
- Collaborate closely with cross-functional teams to ensure alignment and expedite service delivery
- Expertly resolve customer complaints and disputes while escalating critical issues to management
- Maintain high accuracy and speed in processing service requests, including RMA and warranty processes
- Proactively monitor backlog and drive business growth by expediting field service and supply chain teams to meet delivery commitments
- Bachelor's degree in any field
- A minimum of 3 years of experience in order management, data administration or customer support functions
- Proficiency in Microsoft Office applications
- Familiarity with the quote-to-cash process
We value a diverse and inclusive work environment that encourages innovation, collaboration, and personal growth. Our commitment to employee development ensures that every individual has the opportunity to thrive and make a lasting impact.
As a valued member of our team, you will enjoy a comprehensive benefits package, flexible time off plans, and opportunities for career advancement.
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