Service Delivery Professional

23 hours ago


Makati City, National Capital Region, Philippines beBeeService Full time ₱800,000 - ₱1,200,000
Job Summary

We are seeking a highly skilled Service Delivery Specialist to join our team. This is an exciting opportunity for individuals who possess excellent communication skills and can effectively manage customer expectations.

The ideal candidate will have experience in service delivery management or project management, with a strong understanding of Information and Communication Technology (ICT).

Duties and Responsibilities
  1. SLA Creation and Negotiation

The Service Delivery Specialist will be responsible for creating and negotiating Service Level Agreements (SLAs) with customers.

Escalation Management

The specialist will mitigate and resolve escalations in a timely and professional manner.

Service Delivery Coordination

This includes translating customer requirements into working instructions and ensuring quality services are delivered as per the agreed SLA.

Reporting and Client Relationship Management

The specialist will prepare detailed reports related to service delivery performance and maintain strong relationships with clients.

Business Strategy Development and Execution

This involves managing the delivery and lifecycle of services aligned with business strategy development.

Process Improvement

The specialist will identify and analyze issues based on customer feedback and formulate plans to eliminate bottlenecks.

Qualifications
  1. Minimum Education

A graduate of any four- or five-year collegiate course, preferably in ICT.

Minimum Experience/Training

At least 2 years of experience as a technical support engineer or in customer-facing service delivery management or project management.

Competencies

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