
Service Delivery Professional
23 hours ago
We are seeking a highly skilled Service Delivery Specialist to join our team. This is an exciting opportunity for individuals who possess excellent communication skills and can effectively manage customer expectations.
The ideal candidate will have experience in service delivery management or project management, with a strong understanding of Information and Communication Technology (ICT).
Duties and Responsibilities- SLA Creation and Negotiation
The Service Delivery Specialist will be responsible for creating and negotiating Service Level Agreements (SLAs) with customers.
Escalation ManagementThe specialist will mitigate and resolve escalations in a timely and professional manner.
Service Delivery CoordinationThis includes translating customer requirements into working instructions and ensuring quality services are delivered as per the agreed SLA.
Reporting and Client Relationship ManagementThe specialist will prepare detailed reports related to service delivery performance and maintain strong relationships with clients.
Business Strategy Development and ExecutionThis involves managing the delivery and lifecycle of services aligned with business strategy development.
Process ImprovementThe specialist will identify and analyze issues based on customer feedback and formulate plans to eliminate bottlenecks.
Qualifications- Minimum Education
A graduate of any four- or five-year collegiate course, preferably in ICT.
Minimum Experience/TrainingAt least 2 years of experience as a technical support engineer or in customer-facing service delivery management or project management.
Competencies-
Expert Service Delivery Professional
6 days ago
Makati City, National Capital Region, Philippines beBeeServiceDelivery Full time ₱3,000,000 - ₱6,000,000Job OverviewThe primary responsibility of a Service Delivery Specialist lies in coordinating service delivery and managing issues related to services under their supervision.
-
Service Delivery Expert
2 days ago
Makati City, National Capital Region, Philippines beBeeDelivery Full time $800,000 - $1,200,000Job OpportunityAbout This Role:We are seeking a highly skilled and experienced professional to fill the position of Service Delivery Manager.The ideal candidate will be responsible for managing service delivery teams, ensuring timely and quality service delivery, and maintaining strong relationships with clients.This role involves leading and motivating...
-
Service Delivery Expert
2 days ago
Makati City, National Capital Region, Philippines beBeeDelivery Full time ₱1,000,000 - ₱1,500,000Service Delivery ExpertAs a key member of the delivery organization, this role is accountable for delivering exceptional service and ensuring seamless collaboration with internal stakeholders.The Service Delivery Expert will be responsible for managing all major issues, coordinating activities with relevant stakeholders to resolve complex service delivery...
-
Delivery Driver
2 weeks ago
Quezon City, National Capital Region, Philippines Jagars Service Cooperative Full timeA delivery driver is responsible for transporting items from one location to another, ensuring timely and safe delivery to customers or businesses. This involves loading, unloading, and driving a vehicle while adhering to traffic laws and maintaining accurate delivery records. They also need to provide excellent customer service and handle any...
-
IT Service Delivery Executive
2 days ago
Makati City, National Capital Region, Philippines beBeeDirector Full time $90,000 - $120,000ServiceNow Operations DirectorLead a team of professionals delivering managed services for ServiceNow solutions, overseeing support, enhancements, and optimization across IT service management platforms.This role is responsible for ensuring high-quality service delivery, meeting service level agreements, and driving client satisfaction in large enterprise...
-
IT Service Delivery Expert
7 days ago
Makati City, National Capital Region, Philippines beBeeServiceDelivery Full time $100,000 - $150,000Service Delivery ExpertWe are seeking a highly skilled Service Delivery Expert to join our team. In this role, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met and exceeded.Your key responsibilities will include:Providing expert-level support to clients, responding to their inquiries and resolving...
-
Delivery Services Manager
2 days ago
Makati City, National Capital Region, Philippines beBeeServiceDelivery Full time ₱5,000,000 - ₱7,000,000You will be the main point of contact for regional delivery organizations and internal consulting for services under your responsibility. You will act as the first escalation point for complex service delivery issues addressed by clients, performing in-depth analysis and ensuring smooth transitions into operations.Key ResponsibilitiesBe the key contact for...
-
Service Delivery Manager
2 days ago
Makati City, National Capital Region, Philippines Questronix Corporation Full timeJob Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality...
-
Service Delivery Specialist
1 day ago
Makati City, National Capital Region, Philippines Trends Group, Inc. Full timeI. DUTIES AND RESPONSIBILITIESInvolved in the creation of Service Level Agreements (SLAs).Facilitates periodic evaluation and negotiation of SLAs.Translates customer requirements into working instructions for Service Delivery.Mitigates and resolves escalations with urgency and determination.Provides regular updates to customers on ongoing activities such as...
-
Service Delivery Manager
7 days ago
Makati City, National Capital Region, Philippines Avaloq Full timeService Delivery Manager - Makati City Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...