Service Delivery Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱900,000 - ₱1,200,000 per year

The Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation handling, and service improvement initiatives.

The SDS also helps coordinate technical support, monitor service performance, and contribute to workflow optimization, making this an ideal opportunity for early-career professionals ready to step into a leadership-focused coordination role.

Service Management & Delivery

  • Support the delivery of 24x7 MSOC services including alert monitoring, triage, incident response, and client reporting.
  • Monitor adherence to Service Level Agreements (SLAs) and performance indicators.
  • Create and maintain reports that summarize MSOC activities, incident trends, and operational performance.
  • Facilitate coordination between technical teams to ensure timely handling of escalations and service requests.

Client Relationship Management

  • Act as a liaison between internal teams and clients, ensuring alignment on security operations and service expectations.
  • Participate in regular service review meetings, assist in presenting performance metrics, and support client communication.
  • Help capture and refine client feedback to improve service quality.

Process Improvement & Collaboration

  • Collaborate with SOC analysts, engineers, and other internal teams to enhance service delivery processes.
  • Assist in identifying workflow inefficiencies and participate in improvement initiatives.
  • Help document updated procedures and changes to internal delivery standards.

Reporting & Communication

  • Prepare and deliver timely and accurate reports to clients and internal stakeholders.
  • Support client communications by ensuring technical updates and issue resolutions are clearly conveyed.
  • Escalate urgent concerns to the MSOC Manager with proper documentation and follow-through.

Compliance & Support

  • Help ensure MSOC operations are aligned with relevant policies, ISO 27001 standards, and ITIL practices.
  • Participate in internal reviews and support documentation needs for audit readiness.

Qualifications:

Education & Experience

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
  • 1 to 3 years of experience in IT service delivery, cybersecurity operations, client support, or a related coordination/analyst role.
  • Prior experience in or exposure to SOC or security operations environments is a plus but not required.

Certifications (preferred but not required)

  • ITIL Foundation (preferred)
  • ISO 27001 training or awareness (optional)
  • CompTIA Security+, SSCP, or other entry-level security certifications are a plus

  • Service Delivery Specialist- Managed Security Operations Center

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱900,000 - ₱1,200,000 per year

    The Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation...

  • Service Delivery Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Highly Succeed Full time ₱300,000 - ₱600,000 per year

    DescriptionOversee daily operation of service delivery, ensuring services are delivered effectively and efficiently.Collaborate with cross-functional teams to address client needs and enhance service offerings.Monitor system performance and troubleshoot operational issues to maintain optimal service availability.Support the implementation and ongoing...

  • Senior Service Delivery Manager

    2 days ago

    Mandaluyong City, National Capital Region, Philippines CXC Full time ₱1,500,000 - ₱2,500,000 per year

    This is a role for someone who leads by example—someone who sets the tone not only for operations, but for culture.What You'll DoManage and mentor a team of Service Delivery Team Leaders while indirectly supporting SRE teams across multiple customer environments.Align operations with customer goals to ensure consistent, high-quality service delivery.Foster...

  • Service Delivery Specialist

    4 weeks ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time

    I. DUTIES AND RESPONSIBILITIESInvolved in the creation of Service Level Agreements (SLAs).Facilitates periodic evaluation and negotiation of SLAs.Translates customer requirements into working instructions for Service Delivery.Mitigates and resolves escalations with urgency and determination.Provides regular updates to customers on ongoing activities such as...

  • Service Delivery Manager

    1 week ago

    Quezon City, National Capital Region, Philippines MySigrid Full time ₱900,000 - ₱1,200,000 per year

    The Service Delivery Manager's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Service Delivery Manager is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.Duties And ResponsibilitiesThe Service Delivery...

  • Service Desk

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Unison Solutions Delivery, Inc. Full time ₱170,000 - ₱190,000 per year

    JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.DUTIES & RESPONSIBILITIESTask to evaluate and prioritize reported service request and incidents specially fulfilling ticket management, service request fulfilment, incident resolution, broadcast handling, and problem identification using the home-grown developed CRM...

  • Service Desk

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Unison Solutions Delivery, Inc. Full time ₱250,000 - ₱350,000 per year

    JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.KEY RESPONSIBILITIESTask to evaluate and prioritize reported service request and incidents specially fulfilling ticket management, service request fulfilment, incident resolution, broadcast handling, and problem identification using the home-grown developed CRM...

  • delivery associate

    3 days ago

    Mandaluyong City, National Capital Region, Philippines OMF Literature Full time ₱30,000 - ₱40,000 per year

    BROAD FUNCTION:The Delivery Associate/Driver is responsible for the safe, prompt, and precise delivery of our products to customers, keeping delivery records, and consistently providing outstanding customer service.

  • Service Delivery Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time

    OverviewWe are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager...

  • Service Delivery Manager

    1 day ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...