Service Delivery Specialist- Managed Security Operations Center

5 days ago

Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱900,000 - ₱1,200,000 per year

The Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation handling, and service improvement initiatives. The SDS also helps coordinate technical support, monitor service performance, and contribute to workflow optimization, making this an ideal opportunity for early-career professionals ready to step into a leadership-focused coordination role.

Key Responsibilities:

Service Management & Delivery

  • Support the delivery of 24x7 MSOC services including alert monitoring, triage, incident response, and client reporting.
  • Monitor adherence to Service Level Agreements (SLAs) and performance indicators.
  • Create and maintain reports that summarize MSOC activities, incident trends, and operational performance.
  • Facilitate coordination between technical teams to ensure timely handling of escalations and service requests.

Client Relationship Management

  • Act as a liaison between internal teams and clients, ensuring alignment on security operations and service expectations.
  • Participate in regular service review meetings, assist in presenting performance metrics, and support client communication.
  • Help capture and refine client feedback to improve service quality.

Process Improvement & Collaboration

  • Collaborate with SOC analysts, engineers, and other internal teams to enhance service delivery processes.
  • Assist in identifying workflow inefficiencies and participate in improvement initiatives.
  • Help document updated procedures and changes to internal delivery standards.

Reporting & Communication

  • Prepare and deliver timely and accurate reports to clients and internal stakeholders.
  • Support client communications by ensuring technical updates and issue resolutions are clearly conveyed.
  • Escalate urgent concerns to the MSOC Manager with proper documentation and follow-through.

Compliance & Support

  • Help ensure MSOC operations are aligned with relevant policies, ISO 27001 standards, and ITIL practices.
  • Participate in internal reviews and support documentation needs for audit readiness.

Qualifications:

Education & Experience

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
  • 1 to 3 years of experience in IT service delivery, cybersecurity operations, client support, or a related coordination/analyst role.
  • Prior experience in or exposure to SOC or security operations environments is a plus but not required.

Certifications (preferred but not required)

  • ITIL Foundation (preferred)
  • ISO 27001 training or awareness (optional)
  • CompTIA Security+, SSCP, or other entry-level security certifications are a plus

  • Service Delivery Specialist- Managed Security Operations Center

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business System Full time ₱400,000 - ₱800,000 per year

    he Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation...

  • Information Security Specialist

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time ₱120,000 - ₱160,000 per year

    About Jardine Service Centre Philippines (JSC)Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating...

  • Team Manager, B2B Operations

    3 days ago

    Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱300,000 - ₱600,000 per year

    Job Description:At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones...

  • Command Center Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines GOLDEN GATE SECURITY & INVESTIGATION SERVICES, INC. Full time ₱200,000 - ₱250,000 per year

    Job Description:We are currently seeking a Command Center Specialist to join our dynamic team. If you have a strong background in customer service, thrive in fast-paced environments, and can adapt to a 24/7 shifting schedule, we want to hear from youAs a Command Center Specialist, you'll serve as the frontline in monitoring and supporting critical...

  • UI/UX Delivery Lead

    7 days ago

    Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Manulife IT Delivery Center is looking for UI/UX Delivery Lead. Which we will process further during our exclusive Red Carpet event (sign up link:2025 MITDC Red Carpet).As the UX/UI Lead for the MITDC design team, you will be instrumental in executing high-quality design across digital products. You will adapt regional design strategies to local needs,...

  • Technology Delivery Manager

    5 days ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    About Security BankWe are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel...

  • Security Operations Manager

    5 days ago

    Makati City, National Capital Region, Philippines Kroll Global Solutions Inc. Full time ₱80,000 - ₱120,000 per year

    Security Operations ManagerThe SOC Manager will lead the Security Operations Center, overseeing day-to-day security monitoring, incident detection, response, and threat intelligence activities. This role requires strong technical expertise in cybersecurity, leadership skills to manage a team of analysts, and the ability to coordinate with cross-functional...

  • Better Banking Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱150,000 - ₱240,000 per year

    About The RoleAs a Better Banking Specialist, you are responsible for delivering the Bank's service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Center Inbound/Outbound Calls, Email, Chat, Social Media with 24x7 support. You will handle service-related queries of clients that...

  • Service Delivery Manager

    7 days ago

    Mandaluyong City, National Capital Region, Philippines TECEZE Full time ₹3,500,000 - ₹6,800,000 per year

    Service Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function:Service DeliveryReports to:Head of Service Delivery/Operations DirectorSeniority:Hands-on Manager (player–coach)Team:Manages2–5 Service Delivery Coordinatorswhile also acting as anindividual contributoron...

  • Service Delivery Lead

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Infopro Business Solutions Full time ₱840,000 per year

    The Applications Support Lead role for Finance is accountable for the overall availability and performance of the Finance applications in scope. The role owner is responsible for managing the application support services to ensure that service levels and customer expectations are met or exceeded. Also, the role owner shall establish and maintain...