IT Service Delivery Manager
6 days ago
Our organization seeks a highly skilled IT Service Delivery Manager to oversee the delivery of IT production systems and services.
This role involves managing the infrastructure service management lifecycle, ensuring exceptional client satisfaction, and mitigating risks to services.
Key Responsibilities- Work independently as an expert and contribute meaningfully to team discussions.
- Provide technical support and assistance in troubleshooting and resolving complex issues related to customer support.
- Maintain comprehensive documentation of support processes and procedures to enhance team knowledge.
- Engage with clients to understand their needs and provide tailored support solutions.
- Monitor system performance and proactively address potential issues before they impact services.
- Advanced proficiency in Customer Technical Support.
- Strong analytical skills to effectively address customer inquiries.
- Ability to communicate technical information clearly and concisely to non-technical users.
- Familiarity with IT service management tools and methodologies.
- Experience in providing support for various IT systems and applications.
- Minimum 1 year of experience in Customer Technical Support.
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