Lead Conversion Coordinator

2 days ago

Lipa City, Calabarzon, Philippines beBeeCare Full time $40,000 - $60,000
Customer Care Specialist Job Description

We are seeking a highly organized and results-driven Customer Care Specialist to help convert inbound leads into booked evaluations for partner speech therapy practices.

You will be the first point of contact for patients, guiding them through the intake process, answering basic questions, estimating insurance coverage, and scheduling appointments with the right therapist.

Main Responsibilities
  • Respond to inbound leads via phone and text who are seeking speech therapy services.
  • Build trust and connection quickly, representing our partner practices with professionalism and empathy.
  • Use proprietary tools to estimate out-of-pocket insurance costs.
  • Match patients with appropriate therapists based on location, specialty, and insurance compatibility.
  • Schedule evaluations and follow-ups using EHR and calendar tools.
  • Maintain organized records of all communications and outcomes across multiple practices.
Key Qualifications
  • Excellent communication skills and a friendly, professional phone presence.
  • Strong attention to detail and ability to stay organized across multiple systems.
  • Tech-savvy and comfortable navigating CRMs, scheduling tools, and communication platforms.
  • Availability to work weekends (Saturday & Sunday).
Preferred Skills
  • Experience in patient intake, sales, or cold calling.
  • Prior exposure to healthcare, insurance coordination, or therapy-related settings.
  • Ability to work autonomously and deliver results in a fast-paced, client-facing role.

Work Arrangement: Fully remote, following Pacific Time working hours. Job Type: Independent Contractor, Full-time. Work Schedule: 40 hours per week, including weekends.

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