
Support Ambassador
22 hours ago
We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer experiences, resolving issues promptly, and providing accurate information regarding services and pricing.
- Key Responsibilities:
- Manage inbound calls, emails, and chat support with professionalism and urgency.
- Book service appointments accurately and efficiently while coordinating with dispatch teams.
- Input customer details and service notes into CRM and scheduling platforms.
- Provide clear information regarding services, pricing, and expectations.
- Follow up on scheduled services and pending customer issues.
- Identify when to escalate issues to supervisors or technical teams.
Requirements:
To excel in this role, you should possess excellent communication skills, the ability to work under pressure, and a strong focus on customer satisfaction.
About Us:
We connect high-performing talent with growing home service companies across the U.S., providing exceptional customer experiences that drive business growth.
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