Customer Support Ambassador

9 hours ago


Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time $18,000 - $24,000

We are seeking a Customer Support Professional to provide expert guidance to our users throughout their entire customer journey.

Responsibilities
  • Demonstrate deep understanding of our products and services to provide solutions to complex technical issues.
  • Facilitate the onboarding process for new customers, including account setup and implementation.
  • Deliver engaging training sessions with customers to optimize their utilization of our platform.
  • Collaborate with internal teams to resolve customer issues effectively.
  • Work closely with other departments to align our service level with company strategy.

To be successful in this role, you will need:

Requirements
  • Bachelor's degree in relevant field.
  • Familiarity with software platforms is a plus.
  • At least 2 years of experience in SaaS customer support or similar roles.
  • Exceptional written and verbal communication skills.
  • Demonstrated proficiency in public speaking and delivering presentations.
  • Strong analytical skills.


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