Customer Experience Specialist

2 weeks ago

Porac, Philippines beBeeCustomerService Full time ₱2,400,000 - ₱2,900,000
Customer Service Professional

We are a team of professionals dedicated to delivering world-class client experiences.

Our mission is to provide excellent customer service in a timely and professional manner. We value our clients' time and strive to exceed their expectations with every interaction.

Job Summary

The Customer Advocate will interact with customers to address inquiries and resolve complaints regarding client products and services. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with internal and external teams.

Key Responsibilities
  • Provide accurate, valid, and complete information with high empathy, courtesy, and professionalism.
  • Track and resolve issues efficiently.
  • Escalate issues properly to meet expectations.
  • Execute assigned processes with attention to detail.
  • Meet productivity and quality targets.
  • Report process deficiencies and ensure accurate execution.
  • Collaborate with teams to complete projects and stay updated on product knowledge.
  • Deliver service excellence and maximize customer satisfaction.
Requirements
  • Curiosity, authenticity, and analytical skills.
  • 6 months to 1 year of customer service experience or related field.
  • Bachelor's degree in any field with passion.
  • Basic knowledge of Salesforce and CRM applications.
  • Proficiency in cloud-based applications and MS Office.
  • Excellent reading comprehension, verbal, and written communication skills.
Preferred Qualifications
  • Previous experience in a related field.
  • Basic knowledge of cloud-based applications and MS Office.

Please note that previous experience and basic knowledge of cloud-based applications and MS Office are preferred but not required.

Why Join Us?

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients' lives.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A collaborative and supportive work environment.
  • Professional development and training opportunities.

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