Customer Operations Coordinator

3 hours ago

Las Piñas, National Capital Region, Philippines beBeeClaimsCoordinator Full time ₱3,331,041 - ₱4,013,397
Job Title", "

We are seeking a dedicated and professional individual to join our team in a customer-facing role. In this position, you will provide exceptional service to customers involved in motor vehicle accidents, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.

", "Responsibilities:", "
  • ", "", "• Deliver high-quality customer service and continuously improve processes.", "• Handle all inbound and outbound customer calls and leads in a timely manner.", "• Maintain lead conversion performance in line with KPIs.", "• Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.", "• Collaborate with internal departments to ensure efficient case management.", "• Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.", "• Assist in determining liability and initiating recovery from at-fault third-party insurers.", "• Arrange accident replacement vehicles and coordinate delivery/pick-up logistics.", "• Update customers throughout the claims process and ensure timely resolution.", "• Maintain accurate and up-to-date case records and documentation.", "• Flag issues or delays to the onshore team and suggest process improvements as needed.", "
", "Requirements:", "
  • ", "", "• Strong background in motor vehicle accident insurance or claims.", "• Excellent phone communication and customer service skills.", "• At least 5 years of experience in a customer-facing, operations, or claims support role.", "• Strong attention to detail and ability to manage multiple active cases with minimal supervision.", "• Proficient in written and spoken English.", "• Experience using CRM or case management tools.", "• Reliable internet connection and backup power solutions.", "• Flexibility in work hours and location.", "• Access to online learning platforms and budget for professional development.", "• A collaborative, no-silos environment.", "• A dynamic social culture.", "• Health insurance.", "• Leave Benefits.", "• 13th Month Salary.", "

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