Experience Manager

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱40,000 - ₱80,000
Job Overview

We are seeking a Customer Experience professional to lead the improvement of our shopping experience for customers and represent customer interests in all business decisions.

The role focuses on enhancing the customer journey, emphasizing the importance of customer feedback and insights (Voice of the Customer).

This is an opportunity to work with a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors.

About the Role

The successful candidate will be responsible for leading and developing a team to improve customer satisfaction and loyalty.

  • Lead the development of customer-centric solutions to enhance the shopping experience.
  • Represent customer interests in business decisions by emphasizing the Voice of the Customer and feedback insights.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.

The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a proven track record of improving customer experiences.

Required Skills and Qualifications
  • 2+ years of experience in customer experience or a related field.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to effectively lead and manage teams, with different scopes and lead indicators to monitor.
  • Good problem-solving skills and confidence when facing challenges to ensure excellence in customer experience.
Benefits
  • A dynamic and innovative work environment.
  • Opportunity to grow and develop professionally and personally.
  • A safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.

We foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally.

Culture and Work Model

We are a remote-first company, offering flexibility and autonomy to our employees. Our diverse and talented team spans the globe, and we encourage collaboration and open communication.

Responsibilities

As a Customer Experience Lead, you will be responsible for:

  • Developing and implementing customer-centric strategies to drive business growth.
  • Collaborating with cross-functional teams to identify and prioritize customer needs.
  • Leading and developing a high-performing team to deliver exceptional customer experiences.

We are committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

What We Offer
  • A collaborative and dynamic work environment.
  • Opportunities for growth and development.
  • A safe and inclusive workplace.

We recognize the importance of work-life balance and offer flexible working arrangements to support our employees' well-being.

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