Customer Experience Associate

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱253,000 - ₱359,000
Job Role Overview

You will be a key member of our customer-focused team, responsible for delivering exceptional support to our clients.

As a problem solver with excellent communication skills, you will connect with customers and exceed their expectations through your guidance and passion for technology.

With the ability to analyze complex technical issues and provide step-by-step solutions tailored to each customer's needs, you will make a significant impact on our customer experience.

Key Responsibilities
  • Strong verbal and written English skills (at least C1)
  • Minimum 1 year of professional customer service experience or equivalent customer-facing role
  • Experience supporting customers via email, chat, or other channels
  • Passion for customer service and ownership of the customer experience
  • Able to effectively tailor communication style to different audiences
  • Self-managed and able to work independently in a fast-paced environment
  • Organized and detail-oriented with the ability to recognize patterns
  • Thrives in a team environment where expertise is shared and feedback is welcomed
  • Solution-driven with the ability to discern when to provide compensation
Desirable Skills
  • Knowledge of Office 360
  • Experience with Zendesk, ServiceDesk, or Freshdesk
  • Ability to meet minimum typing speed of 40 WPM while chatting with customers
  • Interest in ecommerce with possible previous experience in leading ecommerce clients
Work Environment

We prioritize the well-being and safety of our employees during uncertain times. We strive to provide continuous employment opportunities and support those severely affected by global challenges.

  • Customer Experience Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱2,200 - ₱2,800

    About Our Customer Support RoleThis position is designed to deliver exceptional customer experiences by providing timely and effective support solutions. The ideal candidate will possess strong communication skills, a keen analytical mindset, and the ability to thrive in a dynamic environment.Key ResponsibilitiesPrioritize and manage multiple customer...

  • Senior Customer Experience Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Job DescriptionThe Quality Assurance Analyst plays a pivotal role in maintaining the high standard of customer service provided by our team.This position involves assessing associates' performance and providing constructive feedback to call center team leaders and managers.Key Responsibilities include:Assessing associates' performance and providing feedback...

  • Customer Experience Manager

    3 weeks ago

    Pagadian, Zamboanga Peninsula, Philippines CAPEX Full time

    Cargo Padala Express Forwarding Services CorpEnsure proper execution of brand presentation and compliance with the branding policy.Develop and implement customer care standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.Spearhead the training of all members of the organization on customer-centric...

  • Customer Support Associate

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time ₱1,800,000 - ₱2,400,000

    Job OverviewWe are seeking a Customer Support Associate to provide exceptional service across various platforms, driving business growth through effective customer engagement. This role combines operational support duties with marketing-related tasks, including campaign execution, client communication, and digital interaction.Main ResponsibilitiesCustomer...

  • Bahasa Customer Experience Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱3,250,000 - ₱4,250,000

    Job OpportunityBahasa Customer Care Process AssociateThe ideal candidate will be responsible for digitally resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.Responsibilities:Resolve customer inquiries in a timely and efficient manner.Utilize strong communication and customer...

  • Temporary Pricing Associate

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeePricing Full time ₱6,000,000 - ₱9,000,000

    Job Opportunity: Pricing Associate RoleWe are currently seeking a skilled and detail-oriented individual to fill the position of Pricing Associate on a temporary basis.About the Position:The selected candidate will be responsible for supporting our sales team in processing price exceptions and addressing customer inquiries in a timely manner.This involves...

  • Customer Experience Leader

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerExperience Full time ₱6,000,000 - ₱8,000,000

    Lead Customer Experience ProfessionalWe are seeking an experienced leader to join our team and drive customer experience excellence.About the RoleThe successful candidate will be responsible for leading and managing a team of professionals, fostering a culture of collaboration and innovation, and developing strategies to improve the customer shopping...

  • Customer Experience Strategist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeOperations Full time ₱1,800,000 - ₱2,400,000

    Drive Business Value and ScalabilityThe Customer Success Operations Manager plays a pivotal role in shaping the future of customer experience with AI. This is an opportunity to own systems and processes at the heart of our customer journey, working closely with leadership.Key Responsibilities:Design and Optimize Customer Health Tracking: Develop strategies...

  • Customer Experience Ambassador

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱300,000 - ₱500,000

    Job OverviewThe Customer Support Specialist plays a crucial role in delivering exceptional customer experiences.Key ResponsibilitiesProvide prompt and efficient support via phone, email, and chat using Salesforce technology.Address customer inquiries and concerns with professionalism and high customer satisfaction rates.Collaborate with internal teams to...

  • Customer Experience Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeService Full time ₱7,000 - ₱11,000

    Customer Service Representative Job OpportunityThis role involves handling customer inquiries, resolving issues and ensuring a smooth and satisfying customer experience.Responsibilities:Handle inbound calls, emails or chats from customers.Provide accurate information about products, services and billing.Resolve customer complaints and escalate when...