Customer Experience Strategist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeOperations Full time ₱1,800,000 - ₱2,400,000

Drive Business Value and Scalability

The Customer Success Operations Manager plays a pivotal role in shaping the future of customer experience with AI. This is an opportunity to own systems and processes at the heart of our customer journey, working closely with leadership.

Key Responsibilities:
  • Design and Optimize Customer Health Tracking: Develop strategies to drive renewals, surface insights that influence company strategy, and improve customer outcomes.
  • Implement and Refine Workflows: Standardize playbooks, renewal processes, health scoring models, and customer journey maps for Customer Success, Support, and Onboarding teams.
  • Manage Integrations and Automation: Oversee integrations between Gainsight, Salesforce, Zendesk, and other CS tooling, driving automation to reduce manual work and improve efficiency.
  • Build Reporting Dashboards: Create and maintain reporting dashboards for leadership, tracking key performance indicators (KPIs) and providing actionable insights.
Requirements:
  • Analytical Mindset: Ability to turn data into actionable insights and drive business decisions.
  • Customer Success Experience: 5+ years of experience in Customer Success, RevOps, or related operations roles.
  • SaaS Experience: Exposure to SaaS / subscription business models and hands-on Gainsight administration & strong Salesforce skills.
  • Communication Skills: Excellent communication and stakeholder management skills are essential.

A Collaborative Environment: We offer a collaborative environment where ideas shape how we serve customers, delivering exceptional experiences through teamwork and innovation.

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