Customer Care Services Representative

18 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomerCare Full time ₱150,000 - ₱250,000

Job Title: Customer Care Representative

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Key Responsibilities:
  1. Respond to customer questions and concerns in a timely and professional manner
  2. Analyze problems and provide solutions or escalate issues as needed
  3. Operate a PC/image station to obtain and extract information; document information, activities, and changes in the database
  4. Develop and maintain positive customer relationships and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately
  5. Research and analyze data to address operational challenges and customer service issues
Requirements:

To be successful in this role, you must possess the following skills and qualifications:

  • High school diploma or equivalent required
  • 1-3 years of experience in an automated customer service environment
  • Strong oral, written, and interpersonal communication skills
  • Problem-solving skills, facilitation skills, and analytical skills
Why Join Our Team?

We offer a dynamic and supportive work environment that fosters growth and development. As a member of our team, you will have opportunities to learn and grow, and contribute to providing exceptional customer service.

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