Customer Service Representative

2 weeks ago

Bacolod City, Western Visayas, Philippines Intelogix Full time

Customer Service Representative - Remote page is loaded

Customer Service Representative - RemoteApply remote type Fully Remote locations LOC_PHL_REMOTE_Bacolod time type Full time posted on Posted 2 Days Ago job requisition id JR100494

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people around the Globe, this is the career for you

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?

  • Are you driven to deliver effective results while providing excellent customer service?

  • Do you have extraordinary communication skills?

What's it in for YOU?

  • Paid Training

  • HMO and Group Life Insurance

  • Paid Time Off

  • Referral Program

  • Career Advancement

Responsibilities

  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately documentcustomer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfactiongoals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

  • High School Diploma or equivalent
  • Starters or adapters are welcome to apply BPO experience is a PLUS
  • Good communication skills
  • WFH Capable – Dual monitor, at least i5 processor, at least Windows 10, at least 50 mbps internet connection, USB-headset, camera
  • Amenable for a WFH set-up
  • Possess computer/technology savvywith the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

What's it in for YOU?

  • Paid Training
  • HMO and Group Life Insurance
  • Paid Time Off
  • Referral Program
  • Career Advancement
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