Customer Service Representative

2 weeks ago

Bacolod City, Western Visayas, Philippines Intelogix Full time

Customer Service Representative - Remote page is loaded

Customer Service Representative - RemoteApply remote type Fully Remote locations LOC_PHL_REMOTE_Bacolod time type Full time posted on Posted 5 Days Ago job requisition id JR100494

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people around the Globe, this is the career for you

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?

  • Are you driven to deliver effective results while providing excellent customer service?

  • Do you have extraordinary communication skills?

What's it in for YOU?

  • Paid Training

  • HMO and Group Life Insurance

  • Paid Time Off

  • Referral Program

  • Career Advancement

Responsibilities

  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately documentcustomer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfactiongoals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

  • High School Diploma or equivalent
  • Starters or adapters are welcome to apply BPO experience is a PLUS
  • Good communication skills
  • WFH Capable – Dual monitor, at least i5 processor, at least Windows 10, at least 50 mbps internet connection, USB-headset, camera
  • Amenable for a WFH set-up
  • Possess computer/technology savvywith the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

What's it in for YOU?

  • Paid Training
  • HMO and Group Life Insurance
  • Paid Time Off
  • Referral Program
  • Career Advancement
About Us

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.

Introduce Yourself

Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest

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